Support

Website and browser caching can cause issues for users attempting to login. Closing browsers or website pages in your browser can help prevent this issue. Refreshing the page manually can also help ensure the page loads properly.

If you are having an issue logging in, please try holding down the Shift key and clicking the Refresh icon on a desktop computer. For mobile devices, you may have to clear the browser cache on your specific device. 

Please contact GRCA Staff if you require further assistance. Continued failed attempts can result in an account lockout.

This is a NEW membership system, only new users will be able to login. Accounts from previous websites are not available in this system.

Please wait for registration to complete before leaving the registration / payment page. Do NOT click the Submit button more once, as it can result in additional transactions being processed. 

Login & Forgot Password attempts are limited for your protection. Please contact GRCA Staff if you require account assistance. Continued failed attempts can result in an account lockout.

All recreational users of the Ganaraska Forest require a Membership or Day Pass to enter the Forest. Users must have a membership or pass matching the recreational activities they wish to participate in while in the Forest. 

Memberships are valid for one year from the date of purchase. Every user must present a membership or day pass when requested by GRCA Staff and / or  Enforcement Officers.

Ganaraska Forest membership purchases made between June 1, 2021 and May 21, 2022 have received a one-year extension. If you have not received an extension, please contact GRCA Staff for assistance.

Extensions

Members with issued extensions should wait until the date of expiration before purchasing their new membership. 

Membership extensions are managed manually and you will not be able to use your previous information to log into the updated GRCA Online Store. To update your extension information, please contact GRCA Staff.

Due to a hosting issue, some membership extensions include links to the previous GRCA Store, shop.ganaraskaconservation.ca. A redirect has been put in place to forward these links to the updated URL, store.ganaraskaconservation.ca.

Most browsers are displaying a false security issue (screenshots below) during the redirect process. All GRCA websites and pages are protected by security certificates (SSL). It is safe to proceed to your membership extension document, as long as the email has come from the GRCA.

The easiest solution is to change the link from shop. to store. but browsers also offer an Advanced option, where you can click on a link to proceed to the document from the warning page.

If you have not received an extension or require assistance, please contact GRCA Staff.

Google Chrome warning screen
Click Advanced > Proceed to...

Apple Safari warning screen
Click Show Details > visit this website at the end of the paragraph.

The updated GRCA Store uses a membership system that requires one user, one membership. This means every user must complete their own registration, agree to the terms and conditions of use and provide the required information.

Adults

Every adult user can have up to 2 personal vehicles listed for their membership. This accounts for a personal vehicle and, for some users, a towing vehicle / alternate mode of transportation to the Forest. 

For example:

1. Personal car for hiking, truck for towing ATV to the Forest
2. A couple sharing 2 vehicles

The updated GRCA Store uses a membership system that requires one user, one membership. This means every user must complete their own registration, agree to the terms and conditions of use and provide the required information.

Youth (11 & under)

For youth memberships, an individual email address is required to join. Parental or Legal Guardian consent is also required during registration, where applicable. 

The email address requirement provides a unique identifier for every member and allows every account to be contacted directly when necessary. The quickest and easiest way to create an email address is via Gmail. 

A parent or legal guardian will need to provide additional contact details for the email account set-up to be completed. Please see Google's support page for additional help. 

Parking

Youth memberships also provide for vehicle information and this information should be for a parent, legal guardian or an individual they will travel to the Forest with regularly. 

Please log into your existing account and visit My Account > Current Membership and click on the Renew Button.

Please contact GRCA Staff should you require further assistance.

1. Visit the corresponding page for Non-Motorized-Use or Motorized-Use
2. Click on the type of membership you wish to purchase for yourself and click on the Next link at the bottom of the page
3. Here you will be asked to pay for your membership via Stripe, which is a secure, online payment processor that accepts a wide variety of payment methods. There is also a field to enter a Coupon Code, should you have one.
4. Once payment is complete, you will be asked to confirm your email address and to complete the registration form.
5. Upon completion of registration, you will receive an email prompting you to download your Membership Card and Parking Pass. You can also navigate to My Account to view:
   1. Current membership details
   2. Profile details / edit your profile
   3. Access your Member Card / Parking Pass.

1. If you have a membership, log out of the GRCA Online Store
2. Visit the corresponding page for Non-Motorized-Use or Motorized-Use
3. Click on the type of youth membership you wish to purchase and click on the Next link at the bottom of the page
4. Here you will be asked to pay for the membership via Stripe, which is a secure, online payment processor that accepts a wide variety of payment methods. There is also a field to enter a Coupon Code, should you have one.
5. Once payment is complete, you will be asked to confirm the email address and to complete the registration form.
6. A Parent or Legal Guardian must provide consent during the registration process for a Youth Membership.
7. Upon completion of registration, you will receive an email prompting you to download the Membership Card and Parking Pass. You can also navigate to My Account to view:
   1. Current membership details
   2. Profile details / edit your profile
   3. Access your Member Card / Parking Pass.
8.  

Please logout and register the membership or day pass using that individual's information. Or, contact the GRCA to purchase a Gift Code you can provide to the recipient.

GRCA Staff can assist you in purchasing a Gift Code for your intended recipient. Please contact the GRCA for assistance.

The GRCA recommends you print or save a digital copy of your Membership Card to your mobile device. Parking passes should be printed and displayed on the dashboard of your highway vehicle when parked at the Ganaraska Forest. 

Printing

We recommend you print copies of your Member Card and Parking Pass at 40% (landscape) or 60% (portrait), via your browser / printer's settings. 

If you wish to use your Member card digitally, please make sure it's available on your mobile device to present to GRCA Staff or enforcement officers.

Accessing Member Card / Parking Pass for printing

1. Under My Account, click on the Member Card / Parking Pass tab and click on the PDF icon in the corner of each. 
2. A new tab will open and the PDF will be generated by the system, using your account's unique information.
3. Depending on your browser, click on File > Print > More settings or near the bottom of the page > Scale and change the number from 100 to a manageable size. This will output the card / pass at a reasonable size and you can easily trim them from there. 

The GRCA recommends you print or save a digital copy of your Membership Card to your mobile device. Parking passes should be printed and displayed on the dashboard of your highway vehicle when parked at the Ganaraska Forest. 

There are many businesses that offer printing services at a reasonable cost and may also offer lamination services, should you wish to protect your pass.

GRCA Staff can also assist with simple printing, please contact us.